Refund Policy

1. General provisions

This Refund Policy (the “Policy”) defines the procedure for refunds and cancellation of StashIQ services provided by Sole Proprietor VOITOV ALEXANDR NIKOLAEVICH (the “Provider”).

2. Refund eligibility

2.1. Full refund within 7 days

The Customer may request a full refund (100%) within 7 days of the first payment, provided:

• The services were not used (no files uploaded, no paid features used)
• A written refund request was sent to info@wisec.ru

2.2. Technical issues

A full refund is issued in case of:

• Duplicate or erroneous charges
• Inability to provide services for technical reasons on the Provider’s side
• Service unavailability for more than 72 consecutive hours

2.3. Proportional refund

If the services were partially used within the first 7 days, the refund is calculated proportionally to the unused subscription period:

3. Non-refundable cases

• More than 7 days have passed since payment and the services were used
• The Customer violated the Terms of Service (spam, illegal content, copyright infringement)
• The Customer cancelled the subscription themselves and used the services until the end of the paid period
• The refund reason does not match this Policy

4. Refund procedure

Step 1. Submit a request

Send a request to info@wisec.ru including:

• Full name or company name
• Transaction ID (Invoice ID)
• Payment date
• Refund reason
• Refund details (if different from the payment method)

Step 2. Review

The Provider reviews the request within 3 business days and sends a decision (approval or a reasoned refusal) to the specified email.

Step 3. Refund

Upon approval, the refund is issued within 10 business days to the original payment method (bank card, e-wallet, etc.).

Note: actual crediting of funds may take up to 30 days depending on the issuing bank or payment system.

5. Cancellation without refund

The Customer can cancel the subscription at any time via the web cabinet (Settings → Billing). In this case:

• No refund is issued for the current period
• Paid features remain available until the end of the paid period
• Automatic renewal stops
• After the paid period ends, the account switches to the free Starter plan

6. Auto-renewal

• With auto-renewal enabled, funds are charged automatically every 30 days
• The Customer receives a notification 3 days before the charge
• Auto-renewal can be cancelled at any time via the web cabinet
• After cancelling auto-renewal, no refund is issued for the current period

7. Contact

Refund requests: info@wisec.ru